Product Quality often presents itself as a highly detailed subject resplendent with statistical analytics, standard deviations, and various suggested colours of belt that it’s practitioners should be wearing.
However, there are many practical benefits to applying common sense quality principles to your business: cost reductions, higher customer satisfaction and employee engagement to name just three.
The often frustrating part about all this is the lack of discussion about the basics. Feeling confident about your production line’s ability to perform within statistically defined process control parameters is great – good for you! But what value does that add to the small to medium-sized business owner that needs a solution that positively impacts the bottom line quickly?
Ask yourself “What are my biggest problems?” and keep asking why they happen. Ask your staff, ask your customers, and get curious about how much re-runs and scrap are costing your business. How do we dispose of that scrap? How much does it cost us for someone to haul away our own mistakes?
Armed with some quantifiable data that speaks the most commonly understand business language – money – now you have some data you can leverage. How much are you losing? and if you improved that number with an investment in a basic quality program, how much could you save over time?
Now you have the reasoning to hire quality resources that often speaks louder than any customer insight, sure they’re mad; but they keep paying you. The orders keep coming in, until they don’t.
Something the professionals don’t want you to know, is that the fundamentals of Quality aren’t particularly complex. Curiosity, the application of basic principles and some data gathering with a sprinkling of experience can all lead to solid product and process decisions.
If you’re looking to start your business’s quality journey, The Worsted Forge can help. Our experts can help point you in the right direction and provide fractional services to fit your budget.
Don’t let complexity hold you back. Start your business’s Quality journey today with the Worsted Forge.
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